Help with any VertexLab app. Most answers are on this page — if you still need us, there's an email link below.
This is the most common reason people write to us, so it's first. Apple bills every subscription and free trial, not us, which means we're not able to cancel one for you — but you can do it yourself in about twenty seconds:
Cancel before the trial ends and you are not charged anything. You keep access until the last day of the trial or the period you've already paid for, and nothing on your device is deleted.
If you don't see the app listed under Subscriptions, it was either already cancelled or bought with a different Apple Account — check that you're signed in with the one used to subscribe.
Apple handles all App Store refunds, so we can't issue one directly. Request a refund at reportaproblem.apple.com: sign in with your Apple Account, find the charge, and choose Request a refund. Apple decides these, usually within a couple of days.
If something didn't work as described, please tell us as well — a refund fixes your bill, but only a bug report fixes the app.
If you've paid before and the app is asking you to pay again, look for Restore Purchases on the app's subscribe or settings screen. Make sure the device is signed in with the Apple Account that originally paid. If it still doesn't unlock, email us with that Apple Account address and we'll look into it.
Pick your app first — it tells us which of our apps you're writing about, so we can answer without having to ask.
support@vertexlabsolutions.com
We read everything and usually reply within 48 hours. Telling us your iPhone model and iOS version helps us fix things faster.
There's a detailed help page for this app: open it — it covers subscriptions, restoring purchases and what's free.
Our apps are built to keep your data on your device wherever possible. Each app's privacy policy is linked from its App Store listing. To request deletion of anything we hold, email us with the app name and we'll confirm when it's done.